Refund policy

At Southern Chats, your happiness means everything to us. We truly hope you'll love every item you receive, but if for any reason it isn't quite what you expected, we'll be happy to help make it right. We gladly accept returns in accordance with the policy below and are committed to making the process as simple and pleasant as possible.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the proof of purchase. 

 

To process your return:

Log into your account, click on the order and click on return. Click the option that best describes why you are requesting your return. If you are requesting a return for shipping damages, we may request that you e-mail us images so we can properly process a shipping claim. Once your return is reviewed and accepted, you will receive an e-mail with a return label. All returns are subject to a $5.95 Shipping & Handling fee, deducted from your refund. Items sent back to us without first requesting a return will not be accepted. 

Alternatively, you can email us at hello@southernchats.com with your return request.

 

Please note that returns will need to be sent to the following address:

Southern Chats

P.O. Box 6333

Delray Beach, FL 33482

You can always contact us for any return question at hello@southernchats.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
We do not accept returns on gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@southernchats.com.